Help center
Frequently asked questions
Answers to the most common questions about orders, shipping, returns and our products.
Orders, shipping & products
Everything you need to know before you order.
Are your products genuine Anker?
Yes. Every product we sell is a genuine, brand-new Anker product, shipped in its original retail packaging.
How long does shipping take?
Orders are processed within 1–2 business days. Most US orders arrive within 3–7 business days, and you'll get a tracking link by email as soon as your order ships.
How do I track my order?
As soon as your order ships, you will receive an email with your tracking number and a link to follow your package.
Can I change or cancel my order?
If your order has not shipped yet, contact us as soon as possible and we will do our best to update or cancel it.
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery for a full refund. Just contact us and we'll walk you through it.
What if my item arrives damaged?
Contact us within 7 days of delivery with a photo of the damage and we will send a replacement or issue a full refund.
Will these work with my phone or laptop?
Our chargers work with USB-C phones, tablets and laptops, including recent iPhone, Samsung Galaxy, iPad and MacBook models. USB-A ports cover older devices. Maximum charging speed depends on what your device supports.
Is checkout secure?
Yes. Checkout is powered by Shopify, and all payments are encrypted. We never see or store your full card details.
Do you ship internationally?
We currently ship within the United States. If you're outside the US, contact us and we'll let you know what's possible.
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Fast, tracked shipping
Orders ship within 1–2 business days.
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30-day returns
Changed your mind? Send it back, hassle-free.
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Secure checkout
Encrypted payments powered by Shopify.
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Real human support
Questions? We reply within one business day.